SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Tropamo (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://tropamo.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Bearable
Fast shipping and good quality. it's Really cool. I like it
Magnífico producto, llegó antes de la fecha y tanto el montaje como el resultado son de 10. Muy buen precio y producto volveré a comprar.
The lamp is super. Many lighting options. It's a pity only no just warm white.
I put it all together. Works fine. It remains only to master the regimes, their sea here
Лампа огонь, стоит своих денег . Качество если тут можно сказать то отличное (лента+ корпус). Отличный момент реакция на голос.
It gives very good light, the effect of music is impressive
качество хорошее, собирается из нескольких сегментов, поэтому упакован компактно, светодиодных точек не видно, рассеиватель хороший, много функций с пульта
Great product, good quality and fast delivery, very satisfying vendor and will order more stuff from them.
Пришла одна коробка (заказывала 2) Решила открыть спор. На следующий день пришла ещё одна. Все хорошо и работает! Продавец также написал, что будет доставлено в 2х посылках! Замечательно
Cool illumination, ordered 2. easy to assemble and many different modes. In Moscow for 2 weeks.
Fast delivery. Loose Parts with instruction. Light weight and a little rickety. The store is helpful. Instead of US plug I get EU plug.
в пульте есть батарейка, лампа яркая, много цветов
Забава конечно!)) режимы понятны, собирается легко светит хорошо. Неудобные ножки, я думала по-другому будет, наверное можно будет перекрутить в другую сторону
It is cheap and good product. I like it. The remote control did not work because it was defective. However, the store quickly replaced it. It works very well.
Excellent floor lamp, battery included. Delivery 20 days. Recommend!!!
The product is good, it works well .... of all the modes of a couple of necessary, and the rest are useless. The remote is large enough, but without a battery. The box came torn, from it was stuck part of the base, on which there were already scrapes. Also large and visible scuffs are on the prefabricated parts. Shines bright, everyone is happy
The lamp is perfect! Thanks to the store for the excellent service, I highly recommend