SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Tropamo (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://tropamo.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Quality: top ball. Cotton, the hood is large, the fabric is super. That's a super thing. A little did not understand the size, all the things from this store, ordered L, but the sweatshirt turned out to be small, but it's not a problem!!! I made a refund, easy and simple, quickly returned the money! And immediately ordered a couple of sizes more)))) asked to send faster and they sent, well, the service is super! I recommend from the heart this store. After all, such things will not be found in the shops of the city. Husband height 170, weight 87, not skinny)))
Absolutely accurate description and quality of premium performance! My height is 182 cm, the parameters are 93-70-106. Hoodie freely sits, as I wanted, the hood is deep, and most importantly-an excellent length of the sleeve. Be sure to recommend to purchase, like many other brand products!
Very high quality hoodie, but keep in mind the hood is heavy and it pulls a little back, put it beautifully difficult. The shoulders are low enough, because the cut is male. The color is more cream, not boiling White. The lines are perfect, quality is perfect. on height 170, weight 64, shoulders 40, bust 88, waist 67, chose XL, village oversize.
1. Качество материала: Мягкий и гладкий, как пушинка, приятный и нежный для тела. Материал SimWood, это - ваша вторая кожа, настолько идеально сидит на вас, что вы её почти не чувствуете! А какой запах? Запах благоухающего сада, лёгкий и дурманящий! 2. Качество пошива: Идеальные строчки, идеальный оверлок, идеальные шнурки, идеальные трикотажные стяжки! А какой цвет! 3. Качество упаковки: Фирменный пакет, прозрачный с лицевой стороны и непрозрачный снизу, с безупречным зип-локом, внутри - разделительная глянцевая бумага и непременный для обувной коробки, но необычный для одёжной упаковки - пакетик с силикагелем. А сверху всё это защищает плотный фирменный конверт с пупыркой. Мои наилучшие рекомендации магазину Simwood Official Store!
It came in time. Packed, as always excellent. But since the fabric with a plush (thick)-The seams are not everywhere perfectly. In the eye does not shine)
Excellent quality. Fast shipping. Nice packing.
The sweatshirt really liked. Knitwear is dense, sewing quality. Sleeve of good length. Shipping fast. Very well packed. Recommend.
Delivery is fast, the quality is excellent, chose according to the table everything came up
Welcome! Another order in this store. To Moscow 5 days. Track was tracked all the way. Packed simply, got it without damage. The store sends quickly, always in touch. Full compliance with the declared on the product page. Size L at 171, 65 is ideal, sewing quality, without comments. Negative only on delivery in Russia, postamata zainio + Baek in Moscow, do not choose this delivery method, the bottom is full and nerves. Seller- ☆☆☆☆ ☆
Ordered a sweatshirt from simwood. delivery turned out more than a month, the order was made by 8.09, received only 14.09 in Cainiao pedestal. Packing on all 100%, nice branded package with pudyshkami, inside another ZIP package. The sweatshirt itself is moderately dense, for the cold autumn itself. The quality is excellent, all the seams are neat, no sticking threads, the tags are in place. I took myself, at a height of 173 cm and 69 kg, sits perfectly. the pocket is comfortable, large. Purchase is very satisfied
Thanks for the prompt delivery. my height is 173 cm, weight is 85 kg. The size approached perfectly! there is freedom in movement, does not fit in tight, excellent! Thank you again for the quality goods and success in business! I advise everyone these sweatshirts, very high quality and neatly sewn.
Рост 163 . 88-67-89 , 49 кг . Брала под пиджак, С ним село отлично, получается он не оверсайз, по размеру идёт . Брала С.
Same as photo, good quality, order an extra size