SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Tropamo (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://tropamo.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I ordered as a gift for the new year! Well, as you can see, it's not very gift. I hope that it will work)), and so thank you to the store.
Excellent humidifier, it's the second I buy. It came very fast.
A lot of time to arrival, הקופסאות מעוכות, נארזו pressure without protection normal of plastic or paper, lucky שהמוצר came right... Fitting pack product shaped comfortable שאפשר will take out the product and not force... Not so Packers product non-flexible and Dear בסהכ, pretty satisfied... Thank you
love that it is carefully bubbled wrapped! size us XS though ... vy small for my bedroom.
Zeer snelle levering Geleverd een week tijd Goede kwaliteit Dank u wel
The truth that quite happy with the humidifier, arrived in three days. If it's small but once filled with water it lasts about 9 hours. Pressing the button has different color changes in a row, or you can leave the one you like and if you don't want light, it also gives you the option. Just need to know what will last, by the way the store rolled up pretty much puts you 12 cotton and not 10 and also gave me a mask for the night
Disfuzeris šiek tiek mazesnis nei tikejausi. Ijungus sviesos keiciasi. Kai atvyks eteriniai aliejai parasysiu ar veikia
There is no battery in this humidifier (Operation only from the network); a small volume of the tank (300 ml); additional operating mode (only continuous jet), automatic steam-out- All this is compensated by the price and the purposes for which it is worth buying: 8 hours of work; the volume of the serviced room is up to 15 square meters; the possibility of of of Twice turned off, with this in the tank there was ~ 150-200 ml of liquid-the reasons are not known and at night turn it on I would not. I did not find any other shortcomings, it works perfectly. The store quickly sent the order-in less than 24 hours. Good buy.
The quality is excellent, everything works. But delivery as to the moon and back. Well done, the message is answered.
Zamówiłam that matter forever smarkajace children and dry air at home. Meets its role perfectly. Full flat not nawilży, but with pokojem 20M Radzi wearing sensationally. Love this it simple operation and ability to add essential oils. Recommend. No and delivery, even faster than 3 days.
Shines different colors, easy to manage, but very noisy, hisses and sometimes chokes. Turned on, he worked for 2 hours, turned off, irritates this hissing almost instantly.
Paid 21.10, 27.10 brought the courier to work, very small, beautiful, backlight color changes while everything works
Great handheld humidifier. Kupiłam for under $25 and I am very glad. IN the description given was that included will be 5 filters, A otrzymałam 6 + 1 already mounted in nawilżaczu. Works without objections. Very fast delivery from Poland (to Poland)-zamówiłam in Friday (2.10), and we Tuesday (5.10) already was U me. Recommend!
Super, ocen bystro prisol. Malenkij. Poprobuju kak rabotaet. Napisu. S prodavcom ne obscialas. Slala cerez Polonja
It came within 11 days to the UK (London) instead of 10 which I am still satisfied with. It changes colour from red, green and blue. They gave me 7 sticks instead of 5 which I am very happy with and an eye mask. Thank you so much for this order.
Delivery super fast, 10 days to Perm, did not expect, well done, set-off. Normal membrane ultrasonic humidifier, inside liquid tank, 'cotton pack', circuit with LEDs and control button. Reliability, I think so, is not laid for a long time, as well as for all Chinese rattles. Externally look good, even stylish, but the Chet is too small in size, I thought it would be more. Produces evaporation with the aroma, whatever you want, these cotton swabs, already 7 PCs. It turned out, plus, well, like a gift, put the mask on the eyes, so as not to see how it works and all that))) glows with different colors of colors accordingly))). For a room of 16 square meters, quite enough, this pleasant aroma and in other rooms takes away, well, and moisturizes like norms, only around it a lot of dampness, well, well Do not forget only that without liquid in the container it will not work, and can fail, control is needed. I advise and the goods and sold. Respect all